Support and Maintenance

Services

Professional Services

Support and
Maintenance

Jabber, Inc. offers a variety of options for technical support to assist you with successfully supporting our products in your organization. We also offer a comprehensive maintenance plan for upgrading your licensed Jabber, Inc. software to the latest version. Maintenance and support contracts are purchased separately from the Jabber Extensible Communications Platform™ (Jabber XCP™) server license. While Jabber is no longer selling the JabberNow™ enterprise instant messaging (EIM) appliance, existing JabberNow customers will be supported under the terms of their support contracts.

Jabber XCP Standard Support
The standard support service includes:

Downloads of bug fixes and service release dates

Web and telephone access to technical support engineers for a predetermined list of members from your support team

Access from Monday through Friday, 7 a.m. - 6 p.m. (Mountain Standard Time), except on holidays

Jabber XCP Extended Support
Extended support provides you with all of the features of standard support as listed above, plus:

Blackberry/telephone access 24 hours a day, 7 days a week

Jabber XCP Custom Support
Jabber XCP’s support services can be tailored to fit your specific needs. Options include:

On-site service
Support of custom applications
Support of custom ports such as Macintosh or IRIX®
Support of open source clients

Jabber, Inc. Maintenance Plan
Our maintenance plan provides all major and minor software release upgrades that are generally available by Jabber, Inc., during the term of your license agreement. Maintenance is a prerequisite for any technical support plan.

Contact Technical Support
Phone: (303) 308-3231, ext. 3
http://support.jabber.com


	Home \| Products \| Services \| Communities \| Company \| Blog \| Contact Us \| Support \| Subscribe \| Privacy \| Trademarks \| Site Map \| © 2007-2008 Jabber, Inc. Jabber® is a registered trademark of Jabber, Inc. All Rights Reserved.