Jabber XCP Standard Support
The standard support service includes:
- Downloads of bug fixes and service release dates
- Web and telephone access to technical support engineers for a predetermined list of members from your support team
- Access from Monday through Friday, 7 a.m. - 6 p.m. (Mountain Standard Time), except on holidays
Jabber XCP Extended Support
Extended support provides you with all of the features of standard support as listed above, plus:
- Blackberry/telephone access 24 hours a day, 7 days a week
Jabber XCP Custom Support
Jabber XCP’s support services can be tailored to fit your specific needs. Options include:
- On-site service
- Support of custom applications
- Support of custom ports such as Macintosh or IRIX®
- Support of open source clients
JabberNow Annual Support
Annual support is an unlimited support package for any incident occurring within one year of purchase. Support services include:
- Downloads of bug fixes and service release dates
- Web and telephone access to technical support engineers for a predetermined list of members from your support team
- Access from Monday through Friday, 7 a.m. - 6 p.m. (Mountain Standard Time), except on holidays
Jabber, Inc. Maintenance Plan
Our maintenance plan provides all major and minor software release upgrades that are generally available by Jabber, Inc., during the term of your license agreement. Maintenance is a prerequisite for any technical support plan.
Contact Technical Support
Phone: (303) 308-3231, ext. 3
http://support.jabber.com
