The Power of Presence
 

 

Financial services firms thrive by moving information faster and more intelligently than their competitors. To keep their competitive advantage, an investment bank needed robust, persistent group chat rooms for powerful real-time knowledge management.

New information streams into chat rooms from Really Simple Syndication (RSS) feeds, analyst ratings, and employee communications. Programmable software agents are triggered by user- and administrator-defined events such as keywords, prohibited phrases, message headers, and other information. An analyst issues a ‘buy’ recommendation and Jabber’s presence platform publishes the message to a chat room. A software agent recognizes the message as having value and re-routes it in real time to interested traders.

The return on investment—more informed trades from better information distributed faster and more accurately than their competitors.