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The use of instant messaging (IM) for both work and play is on the rise. At the heart of IM’s popularity is presence—users’ ability to tell whether people on their contact lists are online at any given time. Furthermore, as the popularity of IM has increased, so have the demands of users who want more features, more flexibility, and more compatibility. That means the pressure is on communications providers to deliver what customers want.
Customers want presence-enabled IM that goes beyond text. They want to be able to communicate via voice and/or video and exchange data in real time. They want IM on their desktops, wireless laptops, and mobile phones. They want to be in touch with everybody on their contact list at all times, and they want to be able to communicate in the time, place, and manner that best suits their situation at any given moment.
Jabber, Inc.’s flagship product, the Jabber Extensible Communications Platform™ (Jabber XCP™), is the most advanced and customizable multi-user presence and messaging platform available. And it’s a highly programmable framework for presence-powering any application, system, or service. IM applications supported by Jabber XCP include:
- Instant Messages. Sending and receiving messages (text, voice, video, data) in real time to online contacts
- Chat. Creating custom chat rooms with contacts
- Web Links. Sharing links to favorite websites with contacts
- Images. Sharing or viewing images stored on a contact’s computer
- Audio. Playing audio files for contacts
- Files. Sharing files by sending them directly to contacts
- Voice over Internet Protocol (VoIP). Using the Internet instead of a wireline or wireless telephone to talk with contacts
- Streaming Content. Viewing real-time or near real-time stock quotes, news, or other content that can be pushed directly the end user
- Mobile IM. Using a RIM Blackberry device to send and receive instant messages
For supporting IM, the most compelling features of Jabber XCP include:
Open Compatibility and Interoperability. Jabber, Inc. was the first provider to enable interoperability across IM systems through its server-to-server interoperability capabilities. Built on the widely deployed, Extensible Markup Language (XML)-based Extensible Messaging and Presence Protocol (XMPP) standard, Jabber XCP can communicate with virtually any protocol, including Session Initiation Protocol (SIP) for Instant Messaging and Presence Leveraging Extensions (SIMPLE), Instant Messaging and Presence Service (IMPS), and more. It also interoperates with other carriers and service providers. That means operators can quickly support converged communication services critical to maintaining active, interested communities.
Convergence. Jabber XCP has out-of-the-box abilities to reach both wired and wireless users across broadband, 2.5G and 3G networks, regardless of protocol.
Community Building. Jabber XCP’s rich feature set and integration capabilities provide the innovative support required to build and maintain communities.
Extensibility. Jabber XCP’s client capabilities and LaunchBroker functions enable integration of IM applications with existing voice, video, gaming, and other value-added services. Jabber XCP also extends presence into any application, system, device, or service, connecting to phone systems, workflow back-ends, and customer relationship management (CRM) systems to improve the customer experience, customer service, and operational efficiency.
Reliability and Scalability. Jabber XCP has been field deployed and benchmarked by some of the world’s largest and most demanding network carriers, service providers, and enterprises—with an ability to support over 100,000 concurrent users on a single server.
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Nuvoiz softphone contact list
Nuvoiz softphone IM session
ooVoo contact list
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| Delivering on the Promise of Presence - What Do You Need?
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Presence has enabled applications as simple as instant messaging and systems as complex as entire networks. What development tools are required to create the next-generation of presence-based applications and services? What are the challenges you foresee? What are the required features to use these development tools? Do you have the fundamental building blocks you need? If not, where do you find them? This video explores new opportunities in presence, and the tools you need to deploy them.
Download the video.
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