FAQs | Jabber, Inc.

Who is Jabber, Inc.?
1. Jabber, Inc., a Cisco company, is a leading provider of commercial real-time presence and messaging solutions for the enterprise, government, communications / service providers, financial services and original equipment manufacturer (OEM) markets. The company is headquartered in Denver, Colorado, with a sales office in Washington, D.C.
How will the Cisco acquisition affect existing Jabber, Inc. customers?
1. This acquisition will enable Jabber’s presence and messaging technology to be integrated into Cisco platforms including Cisco WebEx Connect and Cisco Unified Communications.
  
  Please rest assured that we intend to continue to sell to, and support existing Jabber customers. Jabber customers should consider the acquisition of Jabber by one of the world's premier technology companies a resounding validation of your choice of Jabber for your presence and real-time messaging software.
  
  Get more information about the Jabber acquisition.
What does Jabber, Inc. do?
1. Jabber, Inc. develops and markets flexible, extensible, scalable, and secure presence-powered, real-time messaging solutions, including enterprise instant messaging (EIM) software for the enterprise, government, communications / service providers, and financial services markets. Its flagship product, the Jabber Extensible Communications Platform™ (Jabber XCP™), is based on the Internet Engineering Task Force (IETF)-approved Extensible Messaging and Presence Protocol (XMPP).
What is EIM?
1. The differences between consumer instant messaging (IM) and enterprise instant messaging (EIM) resemble those between a consumer email service, such as Hotmail, and an enterprise email service such as Microsoft Exchange or Lotus Notes. Just as no business entrusts its corporate email to Hotmail, the same is true of consumer-grade IM. In contrast to consumer IM, secure EIM products such as Jabber XCP are wholly the property of the enterprise and wholly under the control of the enterprise’s information technology (IT) infrastructure. Additionally, EIM solutions offer message archiving features, critical for financial services and healthcare firms who must comply with Securities and Exchange Commission (SEC) and Health Insurance Portability and Accountability Act (HIPAA) regulations.
  
  As IM matures and becomes more widely accepted, organizations are looking for a way to utilize the benefits of IM technology without risking corporate data or corporate liability exposure on consumer IM networks. EIM solutions, such as Jabber XCP, allow organizations to offer highly secure and highly available IM services to their user, partner, and customer communities.
What is presence? What is the value of presence?
1. In its simplest form, presence is the availability of any person, application, or device to exchange information with any other person, application, or device. Extended presence is comprised of contextual attributes that change over time and may convey geographic location (geo-location), differing levels of availability, capability, role, even mood. Presence as an attribute is the core enabler of real-time architecture as it ensures the most efficient flow of information based on the availability and status of the right people, applications, and devices to receive new information in real time.
What products does Jabber, Inc. offer?
1. Jabber, Inc.'s core product Jabber XCP, is a presence, messaging, and Extensible Markup Language (XML) routing platform, designed for businesses, government, financial services firms, and communications / service providers who want to extend presence into any real-time application, system, or service. Several optional products are also available, including Jabber Interoperability Options, Jabber Developer Options, and Jabber Mobile Options.
What services does Jabber, Inc. offer?
1. Jabber, Inc. offers professional services available to customers who desire a higher level of customization or who need assistance extending presence throughout their organization. Other professional services offerings include a range of maintenance and support offerings, installation and configuration assistance, training, consulting, and custom development.
What is Jabber XCP?

The Jabber Extensible Communications Platform™ (Jabber XCP) is a presence, messaging, and XML routing platform, designed for businesses, government, OEMs , financial services firms , and communications / service providers who want to extend presence into real-time applications, systems, or services.

What is the difference between Jabber XCP and the open source version (jabberd)?
1. Jabber XCP is fully operational with and compatible with jabberd, the Jabber open source project server. However, Jabber XCP was developed from the ground up to be a commercial-grade software platform, designed to be highly extensible, reliable, and scalable. It has been proven to scale to over a million concurrent users in a distributed configuration. Also, it can be deployed in a variety of high availability and fault tolerant scenarios in order to achieve any desired level of uptime. Jabber XCP can be integrated with a wide range of existing organizational infrastructures such as directory services, databases, web portals, and mobile devices. Additionally, Jabber, Inc. provides a full range of professional level support and services offerings, including custom support offerings, custom development, and integration.
How are Jabber, Inc. products licensed for use in the enterprise?
1. Jabber, Inc. licenses its products on a per registered user basis.
How much does Jabber, Inc. charge for its products?
1. Pricing varies by size and scope of implementation. Please contact info@jabber.com for more information.
Is there a free evaluation/trial version of Jabber XCP?
1. Qualified customers may receive Jabber XCP evaluations at no charge. Please send an email to info@jabber.com to request an evaluation version.
Which platforms do the Jabber, Inc. products support?
1. Jabber, Inc.’s server products are available for Microsoft Windows®, Red Hat Linux, and Sun Solaris platforms. Jabber, Inc.’s clients are available for the Windows desktop, web browsers, and RIM Blackberry.
Do the Jabber, Inc. products support voice, video, or application sharing?
1. Jabber, Inc. products support the launch of Cisco WebEx Connect and Adobe® Acrobat® Connect™ Professional meetings directly from the Jabber MomentIM™ desktop client. In addition, Jabber XCP provides the integration framework necessary to support an array of other best-of-breed solutions. Customers have integrated with Voice over Internet Protocol (VoIP), application sharing, and video conferencing systems.
Can you provide some data on Jabber XCP's scalability?
1. In a recent benchmark engagement, Jabber XCP proved scalability to 420,000 concurrent users across 2 machines hosting multiple connection manager and router instances. With single domain name support (SDNS) enabled, this environment was increased to 6 machines supporting over a million concurrent connections. In both tests only 50% of the machine capacity was used, indicating each test would scale much higher in a similar configuration.
How secure is Jabber XCP?
1. Jabber XCP was designed from the ground up to be highly secure while providing message archiving capability to support compliance regulations, such as the SEC and HIPAA. Jabber XCP security is trusted by some of the most demanding organizations in the world including high -profile financial, government, and commercial entities. Jabber XCP adheres to various accepted security industry standards including Secure Sockets Layer (SSL) or Transport Layer Security (TLS), HTTPS, and Simple Authentication and Security Layer (SASL). Jabber XCP is also flexible enough to be deployed in environments with highly custom security methods, means, and integration requirements.
Do open source clients work with the Jabber XCP commercial server?
1. Yes, XMPP-based open source clients can connect to Jabber XCP, though they may lack some of the higher-level functionality offered in Jabber, Inc. production software.
Does Jabber MomentIM communicate with public IM systems such as Google™ Talk, AOL® Instant Messenger, Microsoft's Windows Live Messenger, or Yahoo! Messenger?
1. Google Talk is based on XMPP, therefore it natively interoperates with Jabber MomentIM. The AIM® Gateway from Jabber, Inc. is an optional add-on that allows Jabber MomentIM users to communicate with AOL® users. There are open source transports that allow Jabber MomentIM to communicate with users of Microsoft Windows Live Messenger and Yahoo! Messenger.
Do Jabber, Inc. products interoperate with Microsoft Office Communications Server or IBM Lotus Sametime?
1. Jabber, Inc. sells and supports an optional SIP/SIMPLE Gateway, which allows Jabber XCP users to exchange presence information and IMs with users on IBM Lotus Sametime and Microsoft Communications Server (OCS) systems, while maintaining communication with other XMPP-based solutions. The gateway is available for the Microsoft Windows Server Platform, in addition to Solaris and Linux
Can I integrate Jabber, Inc. products into my own offering?
1. Jabber, Inc. has a number of strategic partners that leverage Jabber XCP’s presence infrastructure as part of a broader, branded offering. Please visit the Strategic Partner section or email info@jabber.com.
Does Jabber, Inc. have resellers and/or other partners?
1. Jabber, Inc. has multiple reseller, strategic, and development partners. Please visit the Partners section of the website for more information.
How can I become a reseller?
1. Please see the Communities section of Jabber, Inc.’s website for more information on how to become a Jabber XCP or JabberNow reseller, or send an email to info@jabber.com.
What is XMPP?
1. The Extensible Messaging and Presence Protocol (XMPP) is a native Extensible Markup Language (XML) streaming protocol originally designed to be the lingua franca between multiple IM and presence systems. Codified by the Internet Engineering Task Force (IETF) as Request for Comments (RFC) 3920 and 3921, XMPP is the only IETF-approved Internet standard for presence and messaging technologies.
What is federation?
1. Federation means servers in different domains can securely connect to one another, with a clearinghouse that acts as a central routing point for all server capabilities.