Tier 1 Telecommunications Provider
The Internet Service Provider (ISP) business unit of a leading telecommunications provider is currently targeting four million small and medium size business users and consumers for its messaging services. To reduce customer churn and to generate revenues, they selected the Jabber Extensible Communications Platform™ (Jabber XCP™) as their core router and presence engine to enable its instant messaging (IM) service. This ISP uses the extensibility of Jabber XCP to provide enhanced collaboration services such as email integration, file sharing, photo sharing, and voice and video messaging. Future plans include enabling one-to-many voice conferencing, as well as implementing multi-user/group text chat capabilities.
The provider plans to extend its use of presence and real-time messaging into other business units and strategic services, and is currently in evaluation stages for utilizing Jabber XCP as the core presence and routing technology within their IP Multimedia Subsystem (IMS) infrastructure.
Leading Voice over Internet Protocol (VoIP) Provider
A leading provider of broadband Voice over Internet Protocol (VoIP), serving both consumer and small business clients, has close to two million subscriber lines in service, primarily in the U.S. with an expanding presence in Canada and the UK.
The provider is utilizing Jabber XCP as the core presence authority in its soft phone/IM solution. They have extended Jabber XCP components to facilitate integration with their Session Initiation Protocol (SIP) infrastructure in order to support click-to-call services, allowing them to combine VoIP, IM, and presence within a single application interface. The use of standards-based protocols supports their goal of building a new community of users that have the freedom to communicate between other federated systems that have Extensible Messaging and Presence Protocol (XMPP) interoperability, such as Google™ Talk, Apple® iChat™, and others.
Key technology requirements for the VoIP provider were the use of best-of-breed technologies in support of their decision to keep their SIP and IM/presence infrastructures separate as well as seamless integration between these systems. Utilizing the mature extensions available within the Jabber XCP Software Developer Kit (SDK), they have met these goals. For example, with the Jabber EventBroker component, they are able to authenticate users through Jabber XCP and redirect voice call requests to their external SIP voice system.
Additionally, the provider has future plans to use the Jabber XCP web services application programming interfaces (APIs), to enable dynamic IM subscription requests directly from the users’ on-line address book.
