Customers want mobility, personalization, and easy access to services—regardless of location and device. Whether at home, at work, or out and about, they want real-time access to the people, information, and activities that are most important to them. The telecommunications and broadband service providers who successfully deliver these services will provide two things: converged communications networks and services, and presence-enabled virtual communities.

The next boom in telecommunications will be powered by having the context of presence—the availability of people, devices, and applications—integrated into the network in order to catalyze personal and social interaction of consumers. The power of real-time presence capabilities enables providers to deliver new products and services in a manner that maximizes subscriber retention, growth, and revenue while enhancing the value, length, and frequency of customer interaction. For example, innovative operators such as SAPO are already integrating voice, text, and video communications with “live” address books that encourage real-time communication by publishing customers’ presence, availability, and ability to communicate.

Jabber, Inc. Delivers the Power of Presence™
The Jabber Extensible Communications Platform™ (Jabber XCP™) is the platform chosen by many of the world’s leading communication service providers to support their presence-driven applications. It’s flexible, scalable, and interoperable, which is why customers like BellSouth and Portugal Telecom are using it to power converged services, integrated multimedia communications, and community building strategies. Jabber, Inc.’s solutions for the telecommunications industry include:

• Presence Infrastructure Solutions Jabber XCP natively supports a wide range of standards-based protocols and communication transports to power real-time, presence-enabled services. Telecommunication providers can extend integrated, rich-media and services to their customers regardless of time, place, or device.
• Instant Messaging (IM) Solutions IM allows instant, presence-based text and multimedia communication between users and is the most widely recognized and adopted application that demonstrates the power of presence. Jabber XCP, the product of choice for the many of the world’s largest carriers and corporations, boasts the most advanced, scalable, and customizable IM and text conferencing/group chat capabilities in the industry.
• Content Distribution Solutions Content delivery services promise to be a virtually unlimited opportunity for communications service providers to drive new revenue. Jabber, Inc.’s InfoBroker solution provides a robust framework for delivering content (e.g. news feeds, blogs, auction alerts, location updates, music) based on the presence and availability of the consumer. This advanced publish-and-subscribe (pub/sub) delivery framework provides unprecedented levels of customer convenience, content provider flexibility, and network resource optimization.
• Developer Solutions In the competitive telecommunications landscape, service innovation and differentiation are key to winning and retaining new customers. Jabber, Inc. provides the broadest suite of developer tools and options for extending the value and return on presence infrastructure investments.