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Download these case studies, which describe how customers are using Jabber, Inc. products to improve daily business operations.
 Broadband Provider: Europe's Largest Broadband Provider Uses Presence to Grow Communities, Reduce Customer Churn, Accelerate Service Adoption, and Increase Revenues
Europe’s largest broadband provider sought to capture and retain customers by delivering a compelling service that combined multimedia communications with a real-time experience. The broadband provider chose the Jabber Extensible Communications Platform™ (Jabber XCP™) as the core presence, subscriber management, and multimedia negotiation routing for its software suite and service. Jabber XCP enables the company to strategically grow its real-time service offering and its on-line community, resulting in more services, higher revenues, improved customer satisfaction, and reduced customer churn.
Government: CapWIN Provides Instant Access to The Right People and A More Coordinated Response to Emergencies
CapWIN, is a state-of-the-art, wireless, integrated, data communications network designed to support the many federal, state, and local public safety agencies in the Washington, D.C. metropolitan area. CapWIN needed a real-time, secure, standards-based presence and messaging platform capable of seamless integration with existing networks and systems. The Jabber XCP solution provided instant access to the right people, a more coordinated response to emergencies, better after-action analysis, and a cost-effective simple-to-support solution.
Customer Service: McKesson Saves Millions of Dollars While Improving Customer Service
McKesson is the leading supplier of supply, information, and care management products and services designed to reduce costs and improve quality across healthcare. McKesson created a work-at-home solution for call center nurses using Jabber XCP as the glue to connect remote nurses to shared resources in real time. The solution has saved McKesson millions of dollars while improving customer service and helping the company to attract and retain the highest caliber of nurses.
Service Provider: Service Provider Rapidly Deploys A Mature IM Solution for Potentially Millions of Users
A leading regional communications service provider serving more than 45 million customers in multiple states recognized increasing customer demand for, and the competitive advantages of providing an integrated instant messaging (IM) service for its customers. To achieve its objective of rapidly deploying a mature IM solution for potentially millions of users, the service provider chose Jabber XCP and integrated it with the other elements of its existing services package. In less than one year, the service provider achieved five percent penetration into its existing customer base, while minimizing deployment and system management costs.
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